Updated: 1 November 2025

This page explains how our health testing products should be used, their regulatory status, and what they can and cannot tell you about your health. Please read it carefully before purchasing or using any products from Rezure.

1. About our products

Rezure offers rapid home health test kits that let you check a variety of common health indicators from the comfort of your home.

The tests we sell are:

  • CE or UKCA marked for self-testing where applicable
  • Designed for screening or monitoring, not diagnosis
  • Intended to give preliminary health insights only
  • Subject to normal scientific limits, including possible false positives and negatives

These tests help you monitor your well-being. They do not replace professional medical consultation or diagnostic procedures.

2. Using results responsibly

By purchasing or using the tests we sell, you confirm that you:

  1. Understand that results are for information only and are not a diagnosis
  2. Will consult a qualified healthcare professional before making any medical decisions
  3. Accept that results can vary depending on how and when the test is taken
  4. Will seek medical advice promptly if you have symptoms or health concerns, regardless of your test result

If you experience symptoms that could indicate a medical emergency, call 999 or visit your nearest emergency department immediately.

3. Accuracy and limitations

No diagnostic test, whether performed at home or in a clinic, can be 100% accurate. All rapid tests carry a small risk of false-positive or false-negative results.

  1. Test performance depends on correct sample collection and following instructions carefully.
  2. Factors such as timing, medication, diet, or underlying conditions can affect results.
  3. Accuracy claims are based on controlled validation studies conducted by the manufacturer.
  4. Negative results do not always confirm that a condition is absent.
  5. Positive or unclear results should be checked by a medical professional.

Rezure Limited is a distributor of in-vitro diagnostic (IVD) medical devices under the UK Medical Devices Regulations 2002. Product performance and claims are the responsibility of the original manufacturer.

4. Who can use Rezure tests

Rezure home tests are intended for adult use (18+) unless stated otherwise on the product page.

Some products may have specific age or suitability limits; please check before purchase.

Tests must be used only as directed in the enclosed instructions.

5. Understanding your results

Your test result will show one of several outcomes depending on the product type. The results might be, for example, positive, negative, or invalid.

What your test gives you:

  1. A clear visual result (e.g. lines, colour change, or indicator window)
  2. General information about what the result means
  3. Guidance on when to seek medical advice

What your test does not provide:

  1. A confirmed medical diagnosis
  2. Personalised treatment or medication advice
  3. Any substitute for consultation with a clinician

If you are unsure how to interpret your result, contact your GP or another qualified healthcare professional for further advice.

6. What to do after testing

If you receive a positive or unexpected result:

  1. Stay calm. Home tests provide preliminary information only.
  2. Follow the test instructions for the recommended next steps.
  3. Arrange to speak with your GP or a relevant healthcare provider.
  4. Do not start or stop any treatment without seeking professional medical guidance.

If your result is negative:

  1. Keep monitoring your health if symptoms persist. 
  2. Consider retesting at an appropriate interval if the instructions recommend it.
  3. Remember that results represent your status at the time of testing only.
  4. Seek immediate medical attention if symptoms are severe.

7. Liability and consumer rights

Rezure Limited complies with UK consumer protection law.

We are responsible for:

  1. Supplying test kits that match their description and are of satisfactory quality
  2. Addressing any harm caused by our own negligence

We are not responsible for:

  1. Manufacturing defects (these fall under the manufacturer’s liability)
  2. Misuse of products or failure to follow test instructions
  3. Actions taken without professional medical advice
  4. Delays or delivery issues caused by external couriers

8. Reporting product issues

If you believe a product has caused an adverse event, arrived faulty, or you wish to make a complaint, please contact our customer service team as soon as possible:

Email: contact@rezure.co.uk

Include your order number, product name, and a brief description of the issue. We will investigate promptly and, if necessary, liaise with the manufacturer or relevant authority.

9. Data protection

Rezure Limited does not collect, view, or store the results of any self-testing kit. All test outcomes remain entirely private for you.

We only process the information required to fulfil your order and provide customer support, such as your name, contact details, and delivery address.

For full details on how we handle this limited data, please see our Privacy Policy.

10. Company information

Rezure Limited
Serendipity Labs
7 Exchange Quay
Salford Quays
M5 3EP
United Kingdom

Email: contact@rezure.co.uk

The products sold by Rezure Limited are designed to support awareness and monitoring of personal health. They should never replace consultation with a qualified healthcare professional.

Updates to this policy

This policy may change from time to time to reflect updates to our processes or courier services. The most recent version will always appear on our website and applies to all new purchases.