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Your privacy is of utmost importance to us. At Rezure Health, we are committed to protecting the confidentiality and security of your personal information in line with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). This Privacy Policy details the information we collect, how we utilise it, and the steps we take to ensure its safety.

Information We Collect

1. Personal Information: When you place an order or create an account with us, we gather personal information such as your name, contact details (phone number, email address), and shipping address to process your orders and enhance your shopping experience.
2. Payment Information: For your security, we do not store or process credit or debit card information on our servers. All payments are handled securely through our trusted third-party payment processor, Stripe. Stripe complies with stringent industry standards for payment processing and data security, ensuring your payment details are safe and protected. For more information on how Stripe manages your data, please refer to Stripe's privacy policy.

How We Use Your Information

1. Order Processing: We use the personal information you provide to process and fulfil your orders, and to keep you updated about your purchase.
2. Customer Service: Your contact information helps us respond to your inquiries and provide support efficiently.
3. Payment Processing: Stripe handles your credit or debit card information, as well as your email address and billing details, to process payments when you make a purchase.
4. Marketing & Promotions: Occasionally, we may use your email address to send you marketing or promotional communications about our products, special offers, or upcoming events. These communications can include newsletters, promotional discounts, or product updates. You can opt out at any time by clicking the unsubscribe button in the emails or by contacting us directly.

Data Security Measures

1. Encryption: We utilise SSL-certified encryption protocols to protect your personal and payment information both during transmission and when stored. This ensures that your data remains confidential and secure from unauthorised access.
2. Access Controls: We limit access to your information strictly to authorised personnel. Our access control measures are designed to prevent any unauthorised access or misuse of your data.
3. Data Retention: We keep your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. Our data retention practices comply with the data Protection Act 2018 and GDPR.

Sharing Your Information

1. Third-Party Service Providers: We may share your information with third-party service providers who assist us in delivering our services. This includes our payment processor, Stripe, and our shipping partners. These providers are contractually required to protect your information and use it solely for the services they provide on our behalf.
2. Legal Compliance: We may disclose your information if required to comply with applicable laws, regulations, or legal processes, or to respond to legitimate requests from governmental authorities.

Your Rights and Choices

1. Access, Correction, and Data Deletion: You have the right to access and update the personal information we hold about you. If you would like to review or correct your information, please contact us using the information provided below. You may also request deletion of any personal data we hold about you.
2. Opt-Out: You may choose to opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in our emails or contacting us directly.

Cookie Policy

1. What Are Cookies?: Cookies are small text files that are placed on your device by websites you visit. They are widely used to make websites work more efficiently, as well as to provide information to the site owners.
2. How We Use Cookies: Our website uses cookies to enhance your browsing experience, provide essential functionality, and gather analytical data to improve our services. We may use both session cookies (which expire once you close your browser) and persistent cookies (which remain on your device until you delete them).

Types of Cookies We Use:

• Essential Cookies: These cookies are necessary for the website to function correctly and enable you to use its features, such as accessing secure areas.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Functionality Cookies: These cookies allow our website to remember choices you make, such as your username and language preferences, to provide a more personalised experience.
• Targeting/Advertising Cookies: These cookies are used to deliver adverts more relevant to you and your interests.
• Managing Cookies: Most web browsers allow you to control cookies through their settings preferences. You can set your browser to refuse cookies or to alert you when cookies are being sent. However, if you disable cookies, some features of our website may not function properly.

Contact Us

If you have any questions about our Privacy Policy or our data practices, please contact us via:

Telephone: +44 161 528 3040

Email: [email protected]

Post: Rezure Health, C/O HeadToHelp, Serendipity Labs, Exchange Quay, Salford Quays, M5 3EP